Resume

Market and outreach to Bay Area owners, landlord groups, and housing associations, presenting program details and cultivating landlord partnerships.

Collaborate with Hamilton Families case managers to support client housing placement and retention, including mediation and conflict resolution with families and landlords.

Conduct housing location services by acquiring and managing unit inventory for program participants, negotiating reduced rents, security deposits, holding fees, and unit reservations.

Ensure families are matched with suitable housing that meets their needs and addresses housing barriers in collaboration with Housing Services.

Facilitate the Intent to Rent to Keys process, liaising with landlords for seamless move-ins.

Provide comprehensive housing location services for external contracts, from intake to 90-day aftercare.

Coordinate Housing Quality Standards Inspections (HQS) per HUD standards, including documentation of lead-based paint acknowledgment and VAWA addendum.

Maintain knowledge of fair housing laws to educate landlords, review lease contracts, and uphold best practices.

Record, track, and share information on available housing units, maintaining the Salesforce database.

Serve as a problem-solving landlord liaison, ensuring quality control and preserving relationships with landlords and units for future participants.

Manage rehousing processes, including move-out inspections, lease terminations, and landlord relationship management.

Foster healthy landlord/tenant relationships and compile resource guides on the Bay Area housing market, local landlords, tenant rights, eviction prevention, and financial advice to support families securing and maintaining housing.